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DataSpan - Returns, Shipping, and Terms Of Use Policies

We hope that the following information is helpful in answering any of the questions that you might have while shopping with DataSpan.  If you have any further questions please feel free to give us a call at 1-800-660-3586.

DataSpan Returns Policy

At DataSpan we take your shopping satisfaction seriously. If you are not satisfied or have changed your mind, DataSpan will accept most merchandise for return within 30 days of purchase and offer you the option to either replace the item or receive a credit. However, not all merchandise is eligible for return. We suggest that you review our entire return policy before completing your order.

It is our goal to make your return a hassle-free experience. We have an excellent team of customer service professionals who are ready and willing to help. If you need to make a return, please review our complete return policy page for more details.

Manufacturer Notifications
The following manufacturers require that all defective products be returned to their facilities. They require that you get the Tech's Name & a Reference/Case Number. The Tech will ask you a number of questions. These questions will assist the quality control standards for the specific company.

Exabyte/Tandberg 858-207-5422
Fireking 800-457-2424
Hitachi 888-426-5214
IBM 888-426-6334
Imation 800-328-9438
Maxell 800-377-5887
Overland Storage 877-654-3429
Quantum 888-827-3378
Sony 800-801-7927


Non-Returnable Items

By clicking the final Checkout button, you are entering into a legally binding agreement to purchase the items in your cart. DataSpan indicates its acceptance of your order upon item shipping. At that time, all items marked as non-returnable will be charged and you as buyer agree to be responsible for the full purchase price including applicable tax and shipping. Since these items are usually custom in nature, it is most often the manufacturer dictating an item's non-returnable status. Clicking the final Checkout button along with the shopping cart's checkbox indicating the "I agree to the Terms and Conditions" constitutes acceptance of our terms and conditions along with our related policies as noted on this page, including returns and non-returnable items.

Items marked as non-returnable in the item description will not be accepted for return unless defective in nature. Any such products will need to be returned and accepted directly by the manufacturer. You as end-user agree hold DataSpan harmeless and to work with the manufacturer in such cases to resolve any issues. DataSpan's involvement is indirect and only a facilitator after product's original shipment date.


DataSpan Shipping Policy


DataSpan offers you a wide choice of domestic and international shipping options.

Domestic Shipping Options

UPS Ground
UPS Next Day
UPS 2nd Day Air
UPS 3 Day
FedEx Ground
FedEx Next Day
FedEx 2nd Day Air
FedEx 3 Day Air

APO/FPO Shipments (for some products)

US Postal Service

International Shipping Options

UPS Worldwide Express
UPS Worldwide Expedited

We reserve the right to ship via alternate carriers based on your individual order restrictions.

International Shipments
Order shipment is available to all international locations. Please note that shipments from the United States to other countries may involve taxes, import duties, customs-related fees, or other charges beyond our control, for which the recipient is responsible. Please be assured that we do not receive any portion of any fees that you may be required to pay in connection with import taxes or duties imposed by your government.

Please also note that because of the difficulty in verifying credit cards issued outside the United States and Canada, orders with Canadian credit cards will be accepted but other non-US purchases may require a wire transfer of funds.

APO/FPO Shipments
We will ship to APO/FPO addresses via US Postal Service. Typically, orders are delivered within 2 weeks; however please allow additional time for delivery from the APO/FPO to the recipient. Once it has been delivered to the APO/FPO, DataSpan is not responsible for the package, nor can we track shipment of the package. Items that exceed USPS limitations (over 70 pounds or 108" girth/height) will be shipped to a freight forwarder for transshipment to the final destination. Typically, these items are furniture, large boards, hardware and paper products. Additional freight charges will be assessed on these shipments.

Shipping Charges & Processing Times
Most shipping charges are assessed by weight. However, dimensional weight pricing is applicable on a per package basis on all shipments which exceed one cubic foot. If the dimensional weight exceeds the actual weight, charges based on the dimensional weight will be assessed and the customer will be informed of such charges.

To make sure you get the fewest shipments possible, we'll do our best to ship everything to you at once.

Cut off time for most orders to ship the same day is 4:30 pm. EST (1:30 pm. PST). Order received after 4:30 pm. EST will ship the next business day. We do not process orders on Saturdays, Sundays and national holidays.

Orders will be processed and shipped pending credit card authorization or if paying by check or money order, payment must clear the bank. DataSpan cannot be responsible for shipping delays due to a declined credit card, incorrect billing or shipping address, billing information which is submitted by phone rather than through our website, failure to provide a correct street address for UPS or FedEx shipping, or delays caused by any reason beyond our control.

Order Tracking
Depending on the shipping carrier, we will attempt to notify you via email when your order has shipped. Most carriers will include shipment tracking information within the notification.

For further assistance, you may contact our Customer Service department:
1-800-660-3586 Monday - Friday 6 A.M. - 4 P.M. PST



DataSpan Terms Of Use Policy



Thank you for visiting DataSpan. The following are terms of a legal agreement between you and DataSpan. By accessing, browsing and/or using this web site, you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations, including export and re-export control laws and regulations. If you do not agree to these terms, do not use this web site.

These terms and conditions ("Terms") apply to the current state of our web site as well as continued enhancements.

Information may be changed or updated without notice. DataSpan may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.

DataSpan may at any time revise these terms by updating this posting. By using this web site, you agree to be bound by any such revisions and should, therefore, periodically visit this page to determine the then current terms to which you are bound.

DataSpan assumes no responsibility regarding the accuracy of the information that is provided on this web site and use of such information is at the recipient's own risk. DataSpan provides no assurances that any reported problems may be resolved with the use of any information that DataSpan provides. By furnishing information, DataSpan does not grant any licenses to any copyrights, patents or any other intellectual property rights.

ELECTRONIC COMMUNICATIONS
When you visit DataSpan.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

PRIVACY
The personal and company information that you provide will be used by us to process your order. We may share this information with a third party supplier for purposes of drop-shipping product to you in the process of order fulfillment. We will not sell or rent our customer list to other third parties for the purpose of marketing or non-order related activities. We may on occasion use an outsourced marketing company to send emails and will share the list with them in order to contact you regarding our products and services. I such case, we will offer the ability to unsubscribe and will not allow the third party company to use your information for any other purpose. In no event shall we share any financial information.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of DataSpan or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of DataSpan and protected by U.S. and international copyright laws. All software used on this site is the property of DataSpan or its software suppliers and protected by United States and international copyright laws.

TRADEMARKS
DataSpan, ISSI and other Media Recovery graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of DataSpan in the U.S. and/or other countries. DataSpan's trademarks and trade dress may not be used in connection with any product or service that is not DataSpan's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits DataSpan. All other trademarks not owned by DataSpan that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by DataSpan.

YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. DataSpan does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use DataSpan.com only with involvement of a parent or guardian. DataSpan reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

PRODUCT DESCRIPTIONS
DataSpan attempts to be as accurate as possible in terms of product description, specifications, images and other content. However, DataSpan does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by DataSpan itself is not as described, your sole remedy is to return it in unused condition.

PRICING
DataSpan assumes no responsibility regarding the accuracy of pricing and availability on the site. Although we strive to ensure that these are as timely and accurate as possible, occasion issues may arise that create inaccurate pricing and availability from automated feeds with our systems and business partners. If notified, we will strive to correct these. No phone-in or online shopping order is binding until we review, and ship the order.

PRODUCT IMAGES
PRODUCT IMAGES ARE REPRESENTATIONS ONLY AND MAY NOT MATCH PRODUCTS EXACTLY. DATASPAN DOES NOT WARRANT THE ACCURACY OF EACH IMAGE NOR ITS MATCH TO THE PRODUCT ASSOCIATED WITH IT.

FREIGHT SURCHARGES
Oversized and extremely heavy items will incur a special shipping surcharge. The surcharge varies depending on the size and weight of the item

Some items may incur a sourcing fee to cover the expense of selling these items; we regret that we must occasionally pass these costs along to our customers. The sourcing fee, if applicable, will be listed along with the item's price on the product detail page.

DISCLAIMERS
THE MATERIALS (INCLUDING ALL PRODUCTS, SOFTWARE) AND SERVICES AT THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY.

DataSpan's obligations with respect to its products and services are governed solely by the agreements under which they are provided and nothing on this Site should be construed to alter such agreements. Further, DataSpan does not warrant the accuracy and completeness of the materials, software or services at this Site. DataSpan may make changes to the materials and services at this Site, or to the products and prices described in them, at any time without notice. The materials and services at this Site may be out of date, and DataSpan makes no commitment to update the materials and services at this Site. Information published at this Site may refer to products, programs or services that are not available in your country. Consult your local manufacturer's business contact for information regarding the products, programs and services that may be available to you. Applicable law may not allow the exclusion of implied warranties, so this exclusion may not apply to you.

LIMITATION OF LIABILITY
IN NO EVENT WILL DATASPAN, ITS SUPPLIERS, OR OTHER THIRD PARTIES MENTIONED AT THIS SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY WEBSITES LINKED TO THIS SITE, OR THE MATERIALS OR INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT DATASPAN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS, INFORMATION OR SERVICES FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY.

APPLICABLE LAW
By visiting DataSpan's web site, you agree that the laws of the state of Texas, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and DataSpan.

DISPUTES
Any dispute relating in any way to your visit to DataSpan's web site or to products or services sold or distributed by DataSpan in which the aggregate total claim for relief sought on behalf of one or more parties exceeds $5,000 shall be adjudicated in any state or federal court in Dallas County, Texas, and you consent to exclusive jurisdiction and venue in such courts.


For further assistance, please contact our Customer Service department:
1-800-660-3586 Monday - Friday 6 A.M. - 4 P.M. PST